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| What some of our customers say about our dealership.
To add a testimonial of your own, submit it on the Customer Survey Page | | Hello Peggy,
I wanted to send you a quick note and once again thank you for the great customer service you and everyone else provided at High Desert from the first time I walked through the doors. I am so glad that I bought my Buell from a company that stand by their products and their customers. You have quickly converted me into a customer for life. I am looking forward to your impeccable customer service for as long as I have this Buell and any other motorcycle I buy from High Desert Harley Davidson in the future!
Jesus R. Blanco
Tim the man!
Absolutely great bike Tim. It has about 400 miles on it now. It did great all the way home and then some. I can’t say enough about you guys. I will recommend you to everyone I know that wants to buy a bike! I will be coming through there in July to see High Desert Harley. It’s my new dealership for sure.
Charlie Whitney
To Management and Staff
Just a short note to say a big thank you to all who took care of me while I was in your dealership. I could not find the Harley Davidson (used) I was looking for here in Alberta Canada so I decided to look in the good ol’ USA. From my initial phone call to my final goodbye I could not have asked for any better service….no kiddin’… Buying this motorcycle was a pleasant experience….(didn’t even hurt when I wrote the check!!) I would like to say a special thank you to Tim. He went above and beyond to help with every aspect of my purchase. Even came back to help with loading the bike in my truck….thanks Tim!!!! I would also like to say thank you for the gifts I received as well, a real nice gesture!!! Maybe a road trip will find me down that way again and I will be sure to stop in. If any of you are up this way, look me up and I will be pleased to show you some good ole’ western hospitality!!!!
Regards
Campbell
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| Hello Sales Friends,
I wanted to let you know that Dave Booth and Peggy recently helped my wife get the Buell of her dreams. We have purchased two bikes (07 Sportster and an 07 Blast) through High Desert HD. This recent sales experience for the XB12 Lighting has been the best!
Dave Booth is a thoughtful and attentive sales guy. He listens and makes thoughtful suggestions. Most importantly, he listens to women when they are
purchasing. I cannot stress how important that made my wife feel. Most of the time, sales personnel ignore the women and talk directly to the guy. Dave is not pushy, but calm and knowledgable. He is our sales guy from now
on!
Peggy really went the extra mile to help this deal happen. She is creative, smart, and intuitve about customer needs. I volunteered to help Peggy on demo rides and special events, since she worked so hard to help make this
deal work.
I really enjoy the staff at High Desert HD. I always feel welcome and love the free coffee!
Please ensure this letter reaches Dave the owner!
Warmest Regards,
Brian D.
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"HDHD has been a great place to do business. I'm currentlt on my second Harley, both purchased new from HDHD. Everyone I've met and dealt with have been very knowledgable, professional, and helpful. My most recent dealings with Dave, in the service dept. were excellent and the work performed on my bike by Greg was clean, neat and thorough. The only thing better is getting on my bike and riding. Thank you."
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By: Dave Nampa,ID
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"My wife bought a new Street Glide and this weekend while going to get something to eat with friends had something fall off the bike. I did not think it hurt the part. We called High Desert service department they came and picked up the bike, fixed it all within a few hours. They were sorry we had a mishap and very polite to us. There was no charge and they replaced the part with a new one because they found a small scratch on it. You can not beat service like that. Thanks To Shane, Larry and the guy that picked up my wifes bike"
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By: Herb Boise,ID
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"I would like to share our experience of 10-23-o9. We picked our son and his wife up at the airport in Boise. He has been stationed in Turkey for a year and a half. When we were heading back to Ontario, he said he would like to stop in and look at bikes. We stop now and again. We had plan to get a bike again in the future and spend our retirement traveling; I dream of riding through the New England states in the fall. Well, as we were walking through the store or son steered us to a beautiful bike with balloons on it; still I didn't think anything about it. I thought it was probably the sale of the month or some other promo thing. When we walked up to it; it had a card on it to my husband and myself, from my son and his wife. Still, it didn't sink in, I couldn't comprehend this for, seemed like,several minutes. The shock and the happiness of the purchase of this wonderful bike was so overwhelming. Our son Curtis Shane Acree has nothing but great things to say about High Desert Harley for helping him to pull off this surprise. The staff there were awesome! "
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By: sheri ontario,OR
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"Hey I just want to say thank you so much to Dave, Tim, Scott, Jay, and the rest of the gang who got my 09 Street Glide set up for my impossibly short legs! She is a beauty and I really deeply appreciate all the support and work you put into adjusting her to fit me. And to top it off, you had her down a day before you said you would! Our family vacations are 'Harley vacations' - as figure out where we are going, we map out all the dealerships along the route so we can stop at them and see how they are. Without a doubt, High Desert Harley-Davidson/Buell in Meridian is the best dealership with the nicest layout and incredible people we have ever found!"
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By: Shannon Boise,ID
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"I want to thank the Service dept. at High Desert Harley. They had my wife's new bike fixed up and ready even earlier than expected. It runs great and sounds good. They were polite and knew their business. I made a mistake on something we wanted done but they caught that, called me and helped me get it right. Great job Jay.
I want to thank the parts dept. for helping find the right parts and getting them here as promised.
Tim in sales did all he could to make sure everything was done right and that we were happy. Thanks and great dealing with High Desert Harley.
I have really had a great experience getting my Wife this bike. What a great store."
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By: Herb Boise,ID
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"High Desert treats you like family-- they take the time to talk with you and help you. They never look down their nose or give you the cold shoulder when you are at the store.
Treat people nice and they will come back!!!!"
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By: Don Craig melba,ID
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"We purchased a new HD Electra Glide Ultra Classic in 2008 from High Desert and have only found one problem with the bike. Once you get on you have a very hard time getting off. This is our first Harley and won't be our last. We have visited several HD dealers across the Northwest, and High Desert beats them all. Excellent service, parts, accessories, staff, etc. and we always feel welcome. The staff are always friendly and helpful. "
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By: Jack La Grande,OR
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"The end of May I bought my first harley. Even though I had done alot of research on the kind of bike I thought would work for me, I really didn't know much about them until I walked into your store. From the gal up front greeting me until my final purchase several days later, my experience was the best. I never felt pressured or intimidated, my salesman, David Booth, told me up front that he wanted the best bike for me and he wanted me happy. He truly lived up to his words. I thought I had picked the right bike and by the time I was outside of Boise, I realized the 1st bike I chose was not the one for me. I called David the next day and told him I would be up to Boise again and pick something different. Even though I was apprehensive about going back on my word and going back to the store, all the folks I came in contact with were more than nice and exceptionally accommodating. I have ridden my 2009 Street Bob for a little over 2 months, put over 600 miles on it and absolutely love it!! I have never ridden a motor cycle before and have discovered a wonderful freedom I get when I'm on mine, I can leave all my thoughts behind and just be........
I tell everyone what a great crew your store has, your customer service is by far the best service I have ever received and highly recommend you to every one I come in contact with.
Thanks to everyone at High Desert Harley and happy riding!!
Kathie Gallaugher (Pohlman)"
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By: Kathie Twin Falls,ID
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"Thank you!!! Peggy really took a poor experience we had last year, and made us happy customers. She is fantastic and a true gem to work with. I wish she would have had some involvement when I tried to make my purchase last year, it would have saved me a lot of money in lost trade-in value.
Once Peggy took care of me, the actual buying experience was a good one, but I did miss the big reving of the engine, clapping, etc., as I was only able to purchase after-hours. Other than that, everything was great, from financing to the introduction to the other staff members to the friendly conversations when I return to weight my new bike down with accessories.
High Desert is absolutely beautiful, and I have actually gone there after buying my bike to have lunch with friends, play some pool and check out accessories. The extra services in the lounge are just fantastic.
Overall, I would say the best thing I like about my experience and High Desert is the staff. From Peggy to Ryan to Andy... everyone is so great to work with and that great attitude is what keeps cusomters.
If there was one aspect that I would recommend looking at improving, it would be coming inline with some of the other HD dealers such as Zanotti, Wolverine, Surdyke, Banks, Oak Hill and Chicago Harley-Davidson that offer discounts on parts and accessories of 10-25%, especially for customers who have purchased bikes through them. Asking full retail for those parts from loyal customers who have purchased one or more bikes seems like an inhospitable thing to do to your customers when it is so easy to bring up the web site of those other dealers and order online, sending our money out of state. Just a suggestion.
Thanks again. "
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By: Dennis Nampa,ID
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"Tempi and the rest of the staff at HDHD are great people to deal with, knowledgeable, and there was NO high pressure. Bought my 1st Harley at BOP and just took home a new Road King from HD. Great bikes, great people, great service.
THANKS TEMPI"
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By: David Nampa,ID
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"I reciently came to Dave Thomas about my delema. My issues wire of a personal nature with a prior experience at the store. He made me feel like my business counted and he valued my opinion. I came back to the store a couple of weeks later, and bought a new 08 Ultra Classic. Having prior experiences with both High Desert, and Birds of Prey, I was excited about getting on a new bike. Dave and his crew made my purchasing experience more than I hoped for to say the least. Travis, Jamie in finance, Jerry in accessories, Andy in parts, and Jay in service are just a few of the people I have come to trust and count on. Thanks for restoring my faith in an already prooven product and service I can count on. Respectfully, Ncik Kane Nampa, ID."
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By: Nick Nampa,ID
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"If it had not been for Tempi Harris in Sales at meridian ID. I would not have road my harley home. She worked her but off to make the deal. And did this on her day off. and stayed untill way after closeing to make sure everything went as smooth as possible. She even made a follow up call to make sure the ride was a safe one. I will always remember my purchase due to her and will recomend her to all my friends. Thanks Tempi Harris"
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By: John Filer,ID
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"The purchase of my '07 Road King Classic was one of the most enjoyable purchases I have ever made. Terrel is a great salesman and his knowledge and positive attitude made me feel comfortable even though I haven't ridden in many years. His after sales delivery was outstanding (I used to work in auto sales and hope I did as good a job with my customers as he did with me). Ellen is accessories is a sweetheart!! When I took my wife in to buy her helmet, Ellen took excellent care of her and made sure she got just the right helmet explaining all the differences and what she wore and how to take care of her hair after taking her helmet off and all that important girl stuff. Both my wife and I really like her. If you need help with accessories see Ellen!!! Overall this was a great purchase and a lot of fun. Can't wait for the weather to warm up so we can do a lot of riding. "
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By: Jim Meridian,ID
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"I had to have some work done on my 2007 Ultra but the problem was I had just had knee surgery and could not get my bike to the shop. I talked to Jay in service and he had a really nice guy come to my house with a trailer and pick up my bike. They took it care getting it in the trailer and tieing it down. They took it to the shop where it was fixed. Jay called me and kept me very informed then had my bike washed and they not only brought it back to my home but put it away in my garage right where I park it. They were quick, polite, friendly and helpful. This kind of service is really appreciated and goes beyond. I want to thank Jay in the service department, the bike mechanic, whoever washed it, and the guys that picked up and delivered my bike. Nice job!!!!!"
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By: Herb Boise,ID
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"I bought a Street Bob on 16 Feb. 2009 and had a great time doing it. Everyone was outstandingly friendly and helpful. Even the owner came by to talk to me, impressive. Paul Brown, the sales representative was very helpful and a joy to work with on my purchase, I will recommend this dealership to anyone looking for a new Harley"
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By: Lance Klamath Falls,OR
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"It was a cold, gray day in late November, 2008, I was on my way to the airport to pick up my best friend, who was visiting from Los Angeles and looking forward to seeing my first motorcycle, an '07 Honda CBR600RR, and I noticed a gleaming, beckoning establishment just off the road displaying an enormous, welcoming sign that read "High Desert Harley-Davidson." I was immediately intrigued as to what sorts of chrome-laden V-Twin beasts that were just calmly waiting inside the doors of that castle for a wide-eyed boy with dreams of roaring exhaust pipes and miles of curving asphalt ahead of him to come in and introduce himself to the family inside. Upon returning from the airport we stopped and went inside and were warmly greeted by both the beautiful motorcycles and the smiling face of the man who would soon be the deciding factor in making my dream of sitting atop the mount of a brand new, lustrous black 2009 Harley-Davidson Softail Crossbones come true. That man's name was Terrell Bright. He greeted me and made me feel immediately at home and welcome in the family of Motorcycle Enthusiasts who reside in the store. His knowledge and kindness overwhelmed me at once, and I swore to him that day that when the day came and I would be able to leave on the bike of my dreams, he would be the man I would come to, to make it all happen. Never pressured, always happy to see me and talk with me, answering any and all questions I had, throughout all my ensuing visits to see my future Crossbones, Terrell became my friend even if I was never able to purchase a Softail. I was ensanared and amazed by the throwback styling of the Crossbones model, convinced that it was the perfect fit for me, and that feeling was re-affirmed by Terrell, but never in an attempt to pressure me to buy. I checked out a few other motorcycles, even more expensive models, and Terrell mirrored my belief that I belonged on that deep, reflective black Crossbones. When the day came, January 31st, 2009, I was finally ready and infinitely thrilled, to enter High Desert on my Honda and leave on the bike of my dreams. The entire process was extremely pleasant. I was introduced to more friendly, welcoming members of the High Desert family, of which I felt a part of. Jamie helped me pick out the perfect jacket to go with my motorcycle, helping me try on and decide what was just right for me. Jerry in accessories helped me become more knowledgeable about what I can add to my bike, when the time came to do that. He was extremely helpful and kind, and I put my faith in him for all the future accessorizing of my bike. The entire process went smooth as silk, I was even given a gift of a huge Heritage Plaque made of pewter, showcasing the 90's Softail Heritage motorcycles. I was taken around, shown everything I could possibly have wondered about, and all my questions and/or concerns were answered and discussed with Terrell over a hot cup of coffee. When the time came, and everyone made sure I was well-informed and comfortable (intensely excited is more accurate), I hit that orange button on the wall and the V-Twin ROAR came over the fantastic Bose stereo system...I let out a triumphant yell, and the entire store clapped and whistled, happy for me and my newly-purchased dream! I fired up that Softail, listened to it roar, and took off down the road, all my hopes and wonders having been fulfilled! The sensation of nervous-excitement was one of the greatest feelings I've had in my entire life, and I owe it to Terrell, Jerry, Jamie and everyone at High Desert Harley-Davidson! Thank you, Terrell, and thank you all for making January 31st, 2009, one of the greatest, most memorable days of my life! I will be returning for ALL my motorcycle needs, from custom exhaust pipes and scheduled maintanance down to soft cloths and spray cleaner to keep the brilliant shine of my black Crossbones as perfect as the day it was born. I feel like I'm part of the family, where there's always a place for me, forever welcome there, amongst my friends. :-) Thank you all!
Sincerely & Forever,
Michael J Taylor, new owner of a 2009 Harley-Davidson Motorcycle."
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By: Michael Meridian,ID
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"Krisit and I purchased our first motorcycles on New Years Eve 2008 and it was by far the most pleasant and enjoyable experience we have ever had purchasing a vehicle. Terrell, Jerry, Jaymie and Greg were fantastic through the initial purchase and have continued to be in our subsequent visits. They have made us feel like family! "
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By: Eric Boise,ID
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"While on vacation from Branson Mo.,in Thanksgiving. The wife and I went to visit our Son and his family in Caldwell Idaho. It was my son's birthday and the wife and daughter inlaw asked me to get him out of the house to wrap some gifts and decorate the house for a birthday party that evening. Well, Birds of Prey Harley-Davidson had a great sale and on Apparel and I bought my son some biker boots. I had been looking for a used Ultra Classic Electra Glide in Pearl White. When I asked Frank the Sales Rep. he said We've got two upstairs. Well, there was the bike I'd been looking for in all it's Glory. After introducing me to Jamie, they came up with a Deal. The rest is History. The whole experience was awesome. What a great bunch of guys and Ellen from General Merchandise and the rest of the Girls were so nice. Now, I'm working on my son, trying to get him to buy a Harley. And guess where that will be! Thanks again for everything, Ernest and Sue in Branson Missouri."
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By: Ernest Branson,MO
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"Until the day i picked up my new Sportster that i won in a contest,i had not been in a bike shop or on one in about 20 years,so i was very nervous and didn't know what to expect.The moment i walked in and was greeted by knowledgeable and friendly people i felt comfortable and relaxed.It was only a short time until the paper was done and i had possession of my prize,it was truly a great experiance.Thank you High Desert Harley For a good time,I look forward to future visits
Mel"
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By: Melvin Boise,ID
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"My fiance' and I came in just looking at the Harleys knowing that we would be buying one next year. With the help of Tyrell and Louise we found the bike that would fit our needs and financing that worked into our plans. I have never been to a place of business that actually makes you feel like part of the family not just another sale. Right now we are living in Utah and wouldn't think of walking into the dealership here. Thanks to everyone that helped make my dream of over 30 years come true."
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By: Jim Payette,ID
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"Before becoming a Pastor I spent 25 years in sales, the last 15 of those years with a leaping deer selling Industrial Equipment (Bullldozers, excavators etc.). In selling this type of equipment that has an average selling price above $100K each, the focus is on what is called long term relationship sales. You need to establish a relationship with your customers for the long haul, because there aren't that many people that buy your type of product and they last a long time between purchases. That means that you focus on the customer and his entire range of needs. You live with them to some degree and you need to know his business needs to provide that service, not over or under selling them on their equipment needs.
As a buyer I don't rush decisions, but take lots of time to consider and, yes, even pray about the decision. My purchase decision at your dealership took from late February to August 23. I was served (and I don't use the word lightly) by Ben Colter on every occasion that I came in, and there were MANY occasions, and dreamed, wandered, wondered, and waffled about the right bike or even if a bike at all was right for me. I was treated as a customer each and every time. I was never pushed. I was never treated like a "looky-Lou". I was always given time, consideration, respect, and above all help in knowing the things I needed to know. New or used? XL Low or Custom? XL or Dyna? Ben was always patient, courteous, knowledgeable and professional. And he always LISTENED to my desires. A relationship resulted and a sale was made.
I had almost purchased a new Sportster in 1975. I almost purchased a new Dyna in 1987. I almost purchased a new Sportster in 2004. I did purchase a 2004 XL1200R in 2008.
When I came in with my '70 El Camino for the Harley Davidson Caravan, I saw exactly what I had been looking for in my Sportster. Rather than being pushed to make a decision I was offered a hold for the bike while I took a few more days to pray and consider. Ben and Peggy assured me that I should not rush the decision! After more than 6 months! At the time that I committed to the bike, I felt that I had been served in my best interest. Do you know how rare that has become today? At the time of actual purchase I was encouraged to come back the next day when I could take more time to consider clothing, accesories, warrantees and more. All of the people that I met then, Jerry in accessories, Louise Aber who was the one to actually take me through the paper maze, the ladies in the clothing area, and everyone that I had encountered over the 6 month journey to the road were absolutely fantastic!
In the 1st month since I bought my Sportster, I have been back to HIgh Desert several times. Every single time that I come in I am greeted, welcomed and given every courtesy and assistance I could ever want. I receive the same attention buying $4.00 worth of stickers as when I bought the bike.
I also logged 1086 miles on the bike in the 1st month. I try to ride it every day, and I feel like I have missed out if I don't. I know that I have the perfect bike for me right now. Thank You.
I congratulate you on the rare success of NOT treating your product or your customers like a commodity which is so common today. As I have taken the time to write this today I have not been able to think of any other purchase experience I have had as a customer that is equal to High Desert Harley Davidson. You have me as a long term relationship customer.
Whatever you do don't get rid of the red button at the conclusion of the sale!"
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By: Ken Nampa,ID
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"guys like Bill P. in the parts department are what keep customers coming back. went out of his way to get things
done. will go back for sure, thanks bill..
Luke N."
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By: Luke Nampa,ID
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"Best customer service experience my wife and I have ever had. This Harley dealership beats the others hands down!! Thanks to Dave Thomas and his crew. "
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By: Tom ,XX
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"Ben, Chuck, Alex, Louise, Dave, Brian, and Tara have treated my wife and I like we where the only customers there. Thank you for all of your attention."
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By: Jeff Kuna,ID
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"Well, the wife calls me at work one day and say's "Dear, stop at the Harley Dealership on the way home, I want to test drive a bike". Now we are died in the wool dirt bike and sport quad riders so I'm thinking, what the heck has got into her? Must be my Dad. At 74 he still owns and rides two Harley's. Nope, I find out it's Miss February! It seems my wife frequents her beauty salon and she rides a Harley! So, off to the dealership I go, and sure enough, when I get there, she's with Dave, the sales representative that we've been talking to, dirt bike helmet and gloves in hand. We walk along the line of shiny new bikes, she stops and says "I want to ride this one". Dave fills out all the paper work, wheels it outside, she steps aboard, and off she goes. She comes back with a big grin on her face, Dave is about to take the bike back inside, when off she goes again! Well, to make a long story short, she is now the proud owner of a 2008 XL 1200L Sportster. What about me? Well, I couldn't let her ride alone so I had to get one too! Now, our garage, which is filled with off-road toys, has two new Harleys tucked in with them as well. Moral of the story? Watch out for those "Ladies of Harley". You just may have to buy your own bike so you can ride with them!"
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By: Kim Nampa,ID
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By: Carissa Baker City,OR
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"Hats off to the service dept in caldwell went into the dealership the other day with a problem on my 07 electraglide spitting out a trouble code , they took the time and made an effort to help me fix the problem , Thanks again guys "
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By: Anonymous boise,ID
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"I have been dreaming of owning a Harley since I was 5 years old. That's when my uncle picked me up from Kindergarten on his Shovelhead, and I was hooked. Although life for the past 6 years has been real tough for me with personal battles and family injuries... well it's just been tough. So when I called on an 02 dyna I'd seen online at Birds of Prey; it just called to me! So I called the number and thats when I met Jason! This guy has walked me through a very huge purchase for me and all over the phone and mail... And let me tell you it has been the best experience I have had in Years! From financing to parts and everything I am Super Pleased... I Receive my Dyna this weekend in Tri-Cities. They are delivering it to me, talk about the extra mile. I've been into other dealerships (here) and have never been treated this way.. So even if Birds of Prey is 5 and Half hours away they have earned my business and my Loyalty! I hang with a lot of riders and You haven't heard the Last of Me or Us! So if High Class Service is what your looking for, Look No Further!!
Thanks Again Jason! You have Made this Mans Dream Come True!
Gabe Adame
Moses Lake, WA 98837"
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By: Gabe Moses Lake,WA
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"Buying my first Harley was a terrific experience. Jimmy Davis made an effort to put me on the right bike. He showed me every bike that was in my price range and he answered all of my questions. Everything ran smooth from the first introduction to signing the contract. I can’t say enough about the team at High Desert; they welcomed me and made me feel like part of the family."
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By: Chris Nampa,ID
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"I have always enjoyed coming into your Birds of Prey Dealership. I don't own a bike, and I don't ride, but no one ever made me feel like I didn't belong. I love Harley-Davidson and frequently buy clothing items. The girls there are great! The place always looks great and everyone is helpful. The ladies in Motorclothes really understand what customer service is all about."
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By: Anonymous ,ID
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"I recently came into your Birds of Prey location getting Christmas gifts. I was having problems deciding what to get Tamy and the girls at the counter help me out so much. Plus I was a huge hit when it came time to open presents. Everyone was so happy with what they got. Thanks a million to the girls out at Birds of Prey for the great ideas on what to get."
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By: caldwell,ID
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"David Allen in the Service Dept is Top Notch! I am recommending him to everyone I know who has a Harley!"
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By: Anonymous ,XX
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"On 1 Dec 07, I stopped into High Desert HD to look around. I found a 2007 Dyna Superglide that i just had to have. That evening, I convinced my wife to let me buy it. On 5 Dec 07, I was financed. My wife and I went in that night after work (we made into the shop just before their closing time) to sign all the paperwork. When we got there my wife gave me a verbal lashing, unknown to me at the time that she really didn't want me to buy the bike. Alex from finance was shocked at my wife's reaction and wasn't sure if she should continue with the process or to send us home to think about it. Finally, my wife said just do it, and went out to look around the store to get air. Rick from sales joined her and assisted her with any questions she might have. Next thing you know my wife found a 2005 Custom Sportster (blue with orange flames, Boise State Colors) that she loved and we were applying for financing for two bikes instead of one. At 8:30 PM we drove away (well after their 6 PM closing time) having purchased two of the prettiest motorcycles you have ever seen. The next afternoon, Alex called to inform us that she found another finance company that was offering a lower interest rate and knocked $50 off our original payment. Alex didn't have to do that, we had already signed a contract, but she took it upon herself to go above and beyond, and find a lower rate. That evening, I took my Dyna home. When I got home my wife said she thought my classic black Dyna was sleek and classy and she really liked it. On 7 Dec 07, my wife called me at work saying she changed her mind about her bike. She thought the orange and blue was too flashy and didn't match her personality. I called Peggy the General Manager and asked if there was any way we could pick a new bike. Peggy said the paperwork had not been turned in and she had no problem with bringing it in. My wife picked out a classic black 2005 Custom Sportster with lots of chrome (which now fits her personality). Once again we were there well past closing time but there were no complaints from any of the High Desert Staff. My wife and I now have the bikes of our dreams and this is just part of our story. In between the lines there is Rick who has offered his time to teach my wife how to ride, since she doesn't know how yet. There was an exchange of a jacket because I changed my mind about my original one. There was a lady's night during all of this that my wife was invited to, which she went and had a great evening of relaxation and meeting other female riders. And there was Mike the parts manager who bought both of us Freedom Ride Bells for our bikes out of his own pocket and the kindness of his heart (for good luck in our travels). This has been one of the biggest purchases in our lives and the staff at High Desert HD has truly been the best part (other than our new toys) of the whole experience. Two things to remember when you go to High Desert HD, if you don't want to buy a bike, don't go in. If you do go in and make that purchase, be prepared for a one of a kind, memorable experience and to be treated like a member of their family. "
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By: Brian Meridian,ID
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"We recently bought our 2nd Harley from High Desert, an 08 ultra classic. 2 years ago, we bought an 06 sportster 1200 custom. I have to say... both experiences were wonderful. ALL of the employees at High Desert are very friendly and knowledgable and we thoroughly enjoyed working with Big Kev, on this newest bike purchase. We didn't just buy bikes... we joined a family at High Desert. I can honestly say that Peggy is the store's most valuable asset... with her abundance of help and sincere interest in our wants and needs, we are VERY happy HOG riders. We also LOVE the new dealership! We are so lucky in Idaho to have such a classy place to shop, learn and visit. Thanks so much! Lori and Mark Sheppard "
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By: Lori Meridian,ID
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"I stopped by Birds of Prey in August waiting for another buisness to open and saw the Night train I always wanted. I got to talking to Brian and long story short he made me a deal I could not pass up. Everyone at Birds of Prey was helpful,friendly and professional. The best buying experience I've had. I never planned on buying a Harley that day but glad I did. I love the bike and already need tires. I'll buy my second Harley from them without a doubt. Thank you for a great buying experience and long lasting friendship.
Tony "
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By: Tony Emmett,ID
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"Thank you so much Terry and Joe for all the great service I received from you guys. From the first time I entered Birds of Prey last July and still now, you guys and the whole crew treat me very well. That's why I've recommended so many folks to come see you. Keep up the geat work and once again, thank you.
The new store is super. Thanks Andy and crew in Parts and of course Peggy for your whitty sense of humor. You all are great.
Brian
Mountain Home ID"
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By: Anonymous MountainHome,ID
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"Hello High Desert Friends,
I wanted to let you know that I really like how things have improved at the new dealership. Sometime back I had expressed my dislike with the new location. However, you folks have won me over. Peggy, Shane, Big Kev, Stephanie, Danielle, KC, always make my High Desert experience the very best it can be!
I sure am grateful to the Owners and Staff for the help they provide to we loyal HD riders in the Valley!
Warmest Regards,
Brian"
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By: Brian Boise,ID
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"I bought mine in Iraq through the Military Sales Department...but I get it serviced at Birds of Prey and only Birds of Prey. I have no problem making the extra 20 mile drive. It's all about the people and service!"
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By: p Kuna,ID
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"I bought my 2007 Sportster 1200C in December 2006. Kevin (Big Kev) was my salesman and I can't say enough good things about him. During the buying "experience" he REALLY stressed the importance of taking a safety class. That made me realize he viewed me as a human not a commission. Today when I walk into your shop, he’ll greet me with a huge grin and wants to hear about my riding experiences. I've watched him interact with other customers and he is warm and open with everyone. He is a huge asset to High Desert and made me feel welcome in the biking community. As a female rider, I needed a little encouragement and he provided that. Thanks Kev! I’ve put 4200 miles on the bike in eight months, not bad considering I bought it in December and we do live in Idaho."
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By: Michelle Boise,ID
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"I bought a new '07 Road King Classic from Birds of Prey in Caldwell...My first absolutely new bike...from financing to accessories..[bike & me] the whole process was so very easy and uncomplicated...almost unreal!! Kudos to Jason, Tiffany and Lora...you guys are all great!"
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By: Anonymous New Plymouth,ID
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"In February 2007 my husband and I purchased a 2007 Street Glide and a 2007 Softail Deluxe from Scotty at Birds of Prey. Scotty was wonderful and so was Mike, hooking us up with accessories. We had an awesome experience; the whole crew at BOP was extremely helpful and provided personalized service throughout the entire experience.
In April I took my Deluxe into BOP to have my custom ChromeFusion tank and fender set installed. Again the experience was outstanding!!! Terry and his team in service made me feel wonderful about the care and attention they gave me and my bike. Brad Littlefield specifically did an amazing job taking care of even the smallest detail when he put on the custom tank and fenders!!!! The whole BOP team came out to check out my bike and provide their comments about the finished look. I left there on cloud nine, extremely proud of my bike and grateful for the experience I had with the BOP team.
I have since had equally great experiences working with Peggy and her team at High Desert. Specifically Katie in Motorclothes, and Andy and Sean in Parts have been great to work with and extremely helpful.
Both locations truly have a team I have recommended to others and provide an overall great Harley experience!!
Thanks! Linda
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By: Linda Sweet,ID
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"5 STARS!"
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By: Mark Homedale,ID
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"Just came in to look and dream, and came home with a beautiful low rider. i have rode brand x all my life, but have never been treated so good. and had everyone be so helpfull. i cant say enough about the whole crew. thanks Robert"
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By: Robert Middleton,ID
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"I came in with the idea of having a big bore kit put in my 2002 Heritage but after the great deal and frienly service I rolled out with a 2007 Ultra. Thanks to Dave.
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By: Herb Boise,ID
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"Buying 2 bikes from High Desert in the past year has been the best money we ever spent. Every aspect of the dealership is fabulous from the Motorclothes girls to the Parts guys, and don't forget the world's greatest salesmen, Tim Crewse. The sweetest dearest finance lady, Louise, and the best all around, go to girl and Manager Peggy Meyers. You all rock and I reccommend you all to any and everyone who will listen to me. If you are looking to buy a Harley this is the best place and the only place you should go!!!! This is the most awesome Harley family you will ever find!!!"
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By: Michelle Boise,ID
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"High Desert Harley-Davidson is a first class operation!! The entire staff made first, my rental experience outstanding and then my purchase experience even better. They made me feel right at home... as part of the family.
My sales person, Tim Crewse greeted me at the door, took me through all the details of my purchase, and introduced me to parts, service, and accessories. Everyone was so pleasant and eager to help I couldn't have asked for a better dealership to work with!!! I encourage anyone interested in Harley-Davidson to visit High Desert in Boise; they are the best!!
Thanks so much everyone for a dream come true for me!
Charley"
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By: Charles Meridian ,ID
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"High Desert Harley Davidson is a great example of what high quality customer service is all about. The guys and gals there do everything they can to make every visit seem like you're an old friend! This kind of personalized service is rare in today's business climate. I'd highly recommend them to anyone looking for a a new or used HD."
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By: Curtis Eagle,ID
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"5 stars"
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By: Burgundy Nampa,ID
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" We bought our first Harley here, found some we like on the web site, made an inquiry about one, and started a great friendship of finding and working to make it possible. They covered evervything that needed to be answered and never forgot about the customer. Each department was quick to help put it together and with a smile as big as ours it works for us. Look forward to buying another one from them in the future. "
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By: Duane & Chris Sandpoint,ID
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"I went in to get information about the ultra classic and ended up walking out with one. Scotty was a truely an awsome person to deal with as was Jeff and the rest of the staff at Birds of Prey. BOP has my vote. For another bike I will go see Scotty at BOP where they treat you like an old friend!"
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By: Gene Kuna ,ID
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"I've been looking at Harleys for some time. I really was pleased the way Neal listened to my riding experience (back in the saddle after 30 years) and gave great info on my choice. Neal and High Desert Harley were the only dealers & salesmen I've dealt with in the last 2 years that gave me straight up info & didn't try to sell me a larger or more expensive bike than I was comfortable with. My new 883C is everything I need & Neal couldn't have been more helpful.
Again thanks for a great experience and I'm looking forward to many more.
Tom - Boise"
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By: Tom Boise,ID
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"All are great people! The staff at both locations were great; treated us like old friends! "
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By: manuel /brenda payette,ID
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"Although all I have done is look at the bike, listen to it, and drool over it (and pay for it), the experience has been great. Tim has been outstanding! Pete in parts showed great patience with me and Chappele in clothing was awesome. Overall, this has been the best buying experience I have had, be it car, truck, home or now a bike. I hope to pick it up soon and turn the smile into a perma-grin. But, that aside, this wasn't a purchase as much as it has been an experience, one that I will refer others to complete at your store. Each person, each point of contact, even those not involved in the sale have been friendly, helpful and courteous.
Thank you all!
Bill"
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By: Bill Meridian,ID
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"Your Service Department has taken care of me several times in always the same manner! First Class. Most recently Chad came out to my house, picked up my Road Glide, got the work done, and then returned my bike back to the house. Great customer service like that doesn't happen often enough. Dennis at the service counter and all the techs in the shop get my vote of confidence in doing a very professional job. When it comes to service, I don't consider taking my bikes anywhere but High Desert HD. Thanks Again! "
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By: "Uncle" Bob Boise,ID
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"Just want to say thanks to all the fine people at High Desert... the experience of buying my first Harley (1200 Custom) was one that brought tears to my eyes when told I was approved. It is definitely a dream come true and all of the staff were part of that. You guys rock!!!!"
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By: Becky Boise,ID
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"I cannot say enough about the whole staff at High Desert. It was a great experience and everybody did and still do provide some of the best customer service I have ever received. All around great people! "
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By: Todd Boise,ID
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"I bought my 2006 FXDWG from High Desert. What a great experience. Everyone went out of their way to make me feel welcome. Peggy, in finance, made it very easy to buy my bike. She is very professional and makes you feel right at home. THANKS Peggy !! I bought a fair amount of accessories and the sales lady were very friendly and helpful. Over all a FIVE star operation. Thank You. Jim"
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By: jim Boise,ID
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"Your guys and ladies in parts, clothing, and in the service dept. go the extra mile to make the customer feel special. You make customer service a priority and that is what brings people back! Thank you."
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By: Karin Meridian,ID
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"From the moment I walked into the High Desert Harley-Davidson Dealership everyone treated me like family, even though they did not know if I was there to buy a motorcycle, clothing or nothing. They made my experience of buying my 2006 FLHTCUI-Ultra Classic a wonderful one. And my after sale experiences with the crew of High Desert were just as good as my initial one. A great dealership with a wonderful staff of knowledgable and caring people. Thanks for everything!"
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By: Lee Twin Falls,ID
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"GOOD PEPOLE! I'VE BEN RIDING HARLEYS FOR 37 YEARS, SO I THINK IVE BEEN AROUND THE BLOCK ONCE OR TWICE; USED TO BUILD MY BIKES. THE REASON I WANTED TO LEAVE A COMMENT ABOUT HIGH DESERT H.D. IS THAT COMING HOME FROM STURGIS THIS SUMMER, MY RIDING PARTNERS H.D.'S ALTERNATER WENT SOUTH. THESE GREAT GUYS DROVE MORE THAN 50 MILES AND PICKED UP HIS BIKE, RUSHED IT BACK TO THERE SHOP(ON A SUNDAY!)STAYED LATE AFTER CLOSING TIME TO GET HIS BIKE BACK ON THE ROAD THAT NIGHT! YOU GUYS ARE TOPS IN MY BOOK. THANKS!"
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By: Anonymous SY;LMAR,CA
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"Went in to just look and ended up buying a 06 Wide Glide from Kent Jacks. The staff are easy to get along with and don't pressure you, just there to help if you want it. I fould the brake cylinder had a leak and the service department got right on it. There was not a correct part in stock but they put on a chrome one and got me on my way. They made things right with me for my troubles and I belive that if you talk with them they will treat you right."
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By: Steve Meridian,ID
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"Bought my first bike in Spokane last year when there was a different General Manager. I had a great experience, although lately things have gone down hill. That person now owns the Boise dealership and has brought the same great customer service to that dealership. Thanks to the staff at High Desert Harley-Davidson for the first class treatment. I will be coming down to Boise for my future purchases."
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By: Jim Spokane,WA
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"SO QUICK AND EASY IT WAS LIKE BUYING MY "05" ULTRA CLASSIC FROM MY PARENTS."
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By: James Ontario,CA
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"Just supper I purchased a Superglide at Birds of Prey, everyone was super, My boss then purchased a Road King, again everyone was super, while I was at Hi Desert picking up a Low-rider for my buddy, my wife was at Birds of Prey picking out a 883L, and everyone was AGAIN super, Dan at Birds of Prey was really helpful, and Tina at Hi Desert was really nice. The parts team at Birds of Prey are great! I ordered parts and was told they would arrive in 6 to 10 days, I was at their counter everyday for 4 or 5 days picking up new bikes and completeing the deal on my wife's bike, they Said "Hi Steve and No your parts are not here yet" even if I was just walking by. Really a fun place and a super staff of helpful people. Dan was the sales person for my bike and helped my wife pick out the correct bike for her. THANKS!"
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By: Steve Boise,ID
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"Highly recommended! You are the best! Walked in, said I'll take it, your service department squeezed in attaching my Custom accessories, and I Drove my new ride out the very same day! Now that's Service!"
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By: Glenn Boise,ID
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"During my recent return from Iraq I was able to Buy my Ride from one of "The Best Damn Shops" around. Everyone at the Birds of Prey Shop made feel like one of the Family and welcomed me as such, I look forward to many Rides and Events with all the Staff at both stores. Thank You All once again for the Wonderful Service, it's nice knowing that you can count on having nothing but good service from People who Really Care about the customer. Keep up the Good Work !"
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By: James Mtn. Home,IA
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"I really enjoy my bike and they take great care of me"
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By: Jon BOISE,ID
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"Very pleased with the service I recieve at both dealerships and it is much better than other dealers I have been to."
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By: Ron Melba,ID
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"The Boise dealership is one of the best I have dealt with over the last 13 years since I bought my first Harley Davidson."
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By: Gary Boise,ID
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"I'm on my fourth Harley and have loved them all. Of all the dealerships I have dealt with, you guys are the best!! What great crew. I suppose when you are seling something everyone wants, there is no need for pressure sales tactics. However, whether I'm just browsing parts or clothing, or looking for something in particular, I get just the right amount of help. Thank you"
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By: Anonymous Boise,ID
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"When you know and trust your harley sales and
service people you will drive 500 miles without a
second thought."
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By: Jeffrey McChord AFB,WA
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"5 Stars"
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By: James Nampa,ID
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"I've NEVER had a horrible experience at the Chinden Location...EVERYONE IS FRIENDLY and willing to help w/ anything!"
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By: Anonymous BOISE,ID
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"I purchased my 2004 Heritage Softail at Birds of Prey in May and was very pleased with the staff. They were very helpful and took time to explain the maintenance and operation of my new bike. I hope to take a trip on the bike next year to see everyone at Birds of Prey. "
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By: Anonymous Edgewood,WA
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"The guys in parts are terrific, as are the accessories sales people. "
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By: Arlis Boise,ID
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"I appreciate being recognized and called by name upon entering Birds of Prey. As a female I am never treated like I know anything. The guys realized early on that I am serious about my purchases and treat me in that manner. I have had alot of shop work done this year, and the crew at Birds of Prey have gone WAY out of their way to accomodate my husband and my schedules. Thank-You It is truely a pleasure doing business with you!"
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By: Bobby Nampa,ID
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"I LOVE YOU GUYS! The only reason that I didn't give you 5's is so that you will continue to strive for Awesome customer service! My job is customer service as well, and I really appreicate the relationship that I have with the group at Birds of Prey! You always make yourselves available to assist where needed, and make every visit to the store an enjoyable one whether I spend any money (which I ususally do), or if I just come down to say hi. THANKS!"
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By: Joy Nampa,DE
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"Every time we visit your store, everyone on the staff is wonderful! Each will go out of their way to make us feel welcome and help find items that we are intersted in....even if we're just browsing. Congratulations on such a high level of service and quality staff."
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By: Mike Boise,ID
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"Great team! "
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By: Kelly Middleton,ID
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"The help of everyone that worked with my wife for the element of suprise on my new bike was outstanding and its great walking through out the store with the friendly and helpful attitudes."
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By: Cory MTN HOME AFB,ID
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"I've been to so many Harley Dealerships and I'm ready to retire and move so I can be closer to Cycle Nuts and Bolts. You just can't beat the service and friendly attitude I have found here. Plus- Your dollar buys more here than anywhere else. Value and being made to feel you are apart of something huge and wonderful, it's great."
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By: James " Jim " Hillsboro,OR
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"I really like the new site because it is interesting
and lots of good information. You really have the
friendliest and best dealership I have been to."
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By: Herb Boise,ID
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"I have put 16,000 miles on my (1999 Electra Glide) Classic in two seasons and loved every minute of the ride, sure beats the Gold Wing, by a long ways! The bike is great, hasn't missed a beat since I purchased it..."
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By: Anthony Boise,ID
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"I'v always been treated very well by the employees at Birds of Prey. It is a fun store to visit and see the new line of bikes and accessories. Keep up the great tradition!"
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By: Dave Nampa,ID
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"I have had nothing but good service from Cycle Nuts & Bolts. Sales, Parts and Service have been very good to excellent on all fronts. The personnel have always been friendy, helpful and always knowlegable. I never hesitate to recommend Cycle Nuts and Bolts to friends and aquaintenances."
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By: Mike Boise,LA
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"When visiting your dealership, Birds of Prey Harley-Davidson Shop, my wife and I were very impressed with your staff. You were by far the friendliest and most helpful people at any Harley dealership we have been to so far. Our next motorcycle purchase will definitely be from you. Thanks.""
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By: Nathan Pocatello,ID
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"5 Stars!"
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By: Caroline Boise,ID
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"Birds of Prey has an incredibly friendly, knowlegeable and helpful staff. Coming into the store is like "coming home". Keep up the good work! Look forward to seeing you soon!"
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By: Shawn Nampa,ID
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"We have truly enjoyed our motorcycle and recommend your dealership whenever possible. Even though we came from WA it was worth the drive!! You have the prices beat hands down. Your staff is the best. We hopefully will get to "ride" to Boise next summer. "
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By: DEAN/KRISTY Port Angeles,WA
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"Great store. Easy to find what you are looking for. I plan on buying a bike there sometime next year. "
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By: andy boise,ID
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"I consider myself a very good customer of the dealership. although I did not purchase my Harley from Cycle Nuts & Bolts, I use you exclusively for parts and service and I have always been treated well by all of the employees that I come in contact with. They are always willing to help in a friendly manner and always seem to have the right expertise for whatever question I ask"
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By: jay eagle,ID
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"We are usually into the Birds of Prey store, and have had nothing but good service and friendly faces. Keep up the good work!!"
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By: Jason Nampa,ID
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By: Anonymous middleton,ID
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"My husband and I have purchased two HD bikes and one Buell. We are happy with the service and the staff at your dealership and will continue to purchase our new motorcylces there."
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By: Dariel Boise,ID
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